Contact Us

PHONE
800.644.5544 (opt. 2)

FAX
860.660.6087

EMAIL

MAIL
Carrier University
Bynum Training Center
PO Box 4808
Syracuse NY 13221-4808



PLACING ORDERS

General Information (Domestic Orders)

  • Prices and offerings are subject to change without notice.
  • Designate shipping. Be sure to include street address — we cannot deliver to a PO Box.
  • Where items are padded or packaged in quantities of 10 or 25, the minimum order is one pad or package. We cannot split packages to fill an order.
  • Fill in order form using prices found on website or in catalog.
  • List quantity, catalog number, description, price and extended price for each item.
  • Include tax amount. If you are tax exempt, please provide a tax exempt certificate.
  • Shipping is included and all orders are shipped FedEx ground.

Carrier Offices and Distributors (Domestic/International)

Purchase using Carrier Corporation Standard Ordering Procedures - SAP (Distributors and Carrier Offices).

International Customers (Non-Carrier Companies)

We regret that international orders cannot be accepted. Please contact your local Carrier office or Distributor.

Canadian Orders (Non-Carrier Companies)

We can only accept orders that are tax-exempt. For all other orders please contact your local Carrier office or Distributor.

DISCOUNTS

A 10% discount is available for orders that total $1,500 and up, before tax.

  • We will calculate discounts when placing orders. Fill in the order form using prices found on website or in catalog and note discount percentage at the bottom of the order form.
  • List quantity, catalog number, description, price and extended price for each item.
  • Include tax amount. If you are tax-exempt, please provide a tax exempt certificate.

METHODS OF PAYMENT

Please note: Minimum order is $10.00

  • Visa/MasterCard/AMEX – Include expiration date and 3 or 4 digit number (3 - Visa, MC on back, 4 - AMEX on front)
  • Check/money order
  • Purchase order

LITERATURE RETURN POLICY

All returns require Return Authorization Paperwork (RMAD). You must have the following information in order to obtain an RMAD:

  • Company Name
  • Order Number (found on packing slip)
  • Item and quantity to be returned

Please contact Carrier University with the required information.

Note

"Print on Demand” literature cannot be returned. Returns will be accepted for stock items within 30 days from the receipt of the order for unopened and unmarked materials. CDs or DVDs which have been opened cannot be returned. Returns from outside of North America cannot be accepted. Books that have been marked or labeled with a bar code cannot be returned. Credit will be provided in the same manner in which the order was placed. Some items are subject to a 20% restocking fee (please call 800-644-5544 Option 2 to obtain this information).